The following contractual terms and conditions apply to services and deliveries offered by us on the website www.muehle-shaving.com. By placing an offer the purchaser acknowledges these terms and conditions, which upon conclusion of the contract become parts thereof. Verbal subsidiary agreements are deemed as having not been made. Terms and conditions to the contrary are effective only if confirmed in writing by us.
Please note that the products offered by us on this website can only represent a non-binding offer and are subject to the availability of corresponding stocks. We endeavour to have the orders in stock at all times, but cannot guarantee this in every case and in particular in every conceivable quantity. It is therefore merely a request to submit a binding purchase order.
With regard to all product information – in particular the descriptions and prices – obvious errors and printing errors are excepted. The price indicated is the end price plus shipping costs.
Your order is made by pressing the "Place Order" button after entering the required data. You then immediately receive confirmation of receipt of your order. Your order is then checked for the availability of the ordered products. Should your order be available, you will receive confirmation. When you receive this confirmation the purchase contract comes into effect.
Should your order be temporarily unavailable, you will be notified accordingly. In this case, no purchase contract has come into effect. In the event of partial availability you will also be notified accordingly and asked if you would like to conclude the contract for partial performance. In accordance with your reply a purchase contract then comes into effect.
The purchaser ensures that the e-mail address given can be reached. In accordance with § 130 BGB (German Civil Code), e-mails are considered to have been received when they are stored for retrieval in the provider's inbox and can be retrieved in normal circumstances. Should you not have received a message from us within 24 hours of placing an order, we recommend that you notify us briefly.
For orders placed by fax or telephone the contract also comes into effect only upon confirmation of the order, in accordance with the above-mentioned conditions.
The prices stated on this website include the statutory value added tax valid at the time of the order. For deliveries to countries in the EU the currently valid rate of value added tax of the Federal Republic of Germany shall apply. For deliveries to countries outside the EU the value added tax is deducted from the price. The purchaser is then responsible for any duties and import sales tax, and releases us from any claims in this respect.
Invoices are payable immediately. Payment is to be made in advance at your choice via PayPal, by transfer, credit card or direct debit from your account.
For deliveries within Germany we charge shipping costs at a flat rate of € 4.30. For order values over € 100.00 we deliver free of charge.
For deliveries abroad we charge a flat rate of € 8.00 to countries in the European Union, otherwise a flat rate of € 15.00. For order values over € 100.00 we also deliver abroad free of charge.
The end price, i.e. the purchase price plus all other arising costs, is stated once more immediately prior to the final order.
Although we always dispatch the goods immediately following receipt of payment we reserve the right to a standard delivery time of 5 days, and 10 days for deliveries abroad.
Should shipping take place in partial deliveries we will naturally charge the shipping costs once only. This does not apply if the partial delivery takes place at the purchaser's request.
Provided that you have concluded the purchase contract as a natural person for a purpose which cannot be attributed to either your commercial or your self-employed professional activity (consumer in terms of § 13 BGB), you can revoke the agreement within two weeks without giving reasons in written form (e.g. letter, fax, e-mail) or by returning the purchased item. The two-week period commences at the earliest upon receipt of the goods. Furthermore, it does not begin before receipt of this instruction. To observe the revocation period the timely dispatch of the revocation or the purchased item is sufficient. The revocation is to be addressed to:
Hans-Jürgen Müller GmbH & Co. KG
Hundshübel Hauptstraße 18
08328 Stützengrün
E-mail: info@muehle-pindel.de
Fax: 0374-62652-18
Tel: 0374-62652-0
This right of revocation does not exist for contracts
pertaining to the delivery of goods manufactured according to customers' specifications or clearly tailored to personal needs.
Consequences of revocation
In the event of an effective revocation the goods and services received on both sides are to be returned and any usages derived (e.g. interest) are to be surrendered. If you cannot return the goods and services received to us wholly or partially, or only in a deteriorated condition, you must pay us compensation where applicable. This does not apply to the surrender of goods if the deterioration of the item is attributable exclusively to its inspection – as would have been possible for you in a shop, for example. A propos, you can avoid the obligation to compensation by not using the item as your property and by refraining from doing anything that impairs its value.
Items suitable for parcel delivery are to be returned to us at our risk. Items unsuitable for parcel delivery will be collected from you. You are to bear the cost of return delivery if the goods delivered correspond to the goods ordered and if the price of the item to be returned does not exceed the amount of € 40.00 or if, for a higher-priced item, you had not yet paid compensation or a made contractually agreed part payment at the time of revocation. Otherwise the return delivery is free of charge for you. Any obligations to return payments must be fulfilled within 30 days following dispatch of your declaration of revocation.
You may retain any give-aways in all cases.
We request that you do not return the goods to us carriage forward or cash on delivery. We will reimburse you directly – should the prerequisites exist for us to pay the costs (see above) – for shipping costs advanced. If you are unable or unwilling to advance the costs, please notify us. In this case we would offer to have the goods collected from you.
We reserve the right to ownership of the purchased item up to the full payment of all claims arising from the delivery contract, including incidental claims.
The purchaser is entitled to rights of retention only if his counter-claim is based on the same contractual relationship.
Offsetting by the purchaser is excluded, unless the counter-claims of the purchaser have been legally determined or are not disputed by us.
We guarantee that the delivery items are free of defects according to current technical standards. We are to be notified of defects which are so obvious that a non-specialised, average customer would also notice them without paying particular attention, within two weeks following receipt. In the event of non-notification the purchaser forfeits his warranty rights.
Should the purchased item be defective, we are obliged to remove the defect or to deliver another item which is free of defects (supplementary performance) in accordance with your preference. An item is also considered defective if a different item is delivered or in a smaller quantity than ordered. Should one or both kinds of supplementary performance be impossible or disproportionate, we are entitled to refuse supplementary performance. In these cases or in the event that the removal of the defect is unsuccessful or delayed beyond the appropriate period, the purchaser is entitled to choose either to decrease the purchase price accordingly (reduction) or to withdraw from the contract.
Further claims on the part of the purchaser, irrespective of legal grounds (in particular claims arising from infringement of ancillary contractual obligations, default, claims due to impermissible act or reimbursement of expenses with the exception of those defined in § 439 II BGB), are excluded.
This does not apply if an essential contractual obligation (cardinal obligation) has been infringed, or if we or one of our any legal representatives or vicarious agents are/is guilty of intent or gross negligence. The liability disclaimer provision also shall not apply in the event of culpable injury to life, physical injury or damage to health, nor in the case of assumption of a guarantee or assurance of characteristic features if the object of the guarantee or the assurance itself activates the liability.
In the event of liability due to the infringement of cardinal obligations, damages shall not be excluded, but shall be limited to typical foreseeable contractual damage.
The limitation of liability also shall not apply for claims arising from product liability legislation. A guarantee or assurance in the sense of an intensification of liability or assumption of an obligation to meet claims are deemed to have been given only if the terms "guarantee" or "assurance" are expressly mentioned.
For all newly manufactured products delivered by us, any liability claims expire within a year following transfer of risk. Should you have concluded the purchase contract as a natural person for a purpose which cannot be attributed to either your commercial or your self-employed professional activity (consumer in the sense of § 12 BGB), the expiry period is two years.
We assume the guarantee for used goods only if you have concluded the purchase contract as a natural person for a purpose which cannot be attributed to either your commercial or your self-employed professional activity (consumer in the sense of § 12 BGB). In this case the expiry period is one year following transfer of risk. Otherwise the guarantee for used goods is excluded.
We use your data only where this is necessary to complete the purchase and in compliance with legal data protection regulations.
Should one of the provisions in these general terms and conditions be invalid, the validity of the remaining provisions is not affected.
Contracts concluded with us are subject in all cases, also those involving contact with foreign nations, i.e. order from or delivery to a foreign nation, to German law to the exclusion of Conflict of Laws and the UN CISG.