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General Terms and Conditions

Section 1: Scope and identity

The following Terms and Conditions govern apply to all services and supplies that we offer on the internet site In placing an order, the customer accepts these terms and conditions, so that on conclusion of the contract they become part thereof.

The contract is concluded with (our identity in accordance with Article 246a, Section 1, Paragraph1.2 of the Introductory Act to the German Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuch) Hans-Jürgen Müller GmbH & co. KG (Commercial Register: AG of Chemnitz, HRA 2388), represented by Müller Verwaltungs GmbH (Commercial Register: AG of Chemnitz, HRA 24036), in turn represented by its Managing Directors: Christian Müller & Andreas Müller, the address of each being:

Hauptstraße 18
08328 Stützengrün, Germany
Phone: +49 (0) 3 74 62 652 - 0
Fax: +49 (0) 3 74 62 652 - 18

Section 2: Conclusion of the contract

Please note that the products offered by us on this website represent only a non-binding offer and are subject to appropriate stock levels. We make all reasonable efforts to have all offered goods permanently in stock, but cannot warranty this in every case or for every quantity requested. We reserve the right of recission in respect of any typographical or printing errors or technical communication errors arising in product descriptions or other declarations of intention, insofar as we can prove the error. The price stated is the final price plus delivery costs.
Your order is deemed to be submitted once the ‘order now’ (‘Bestellung auslösen’) button is clicked, the required data first having been submitted. Since the automated order system checks availability during the ordering process, the contract of sale becomes binding once the button is clicked. You will receive an order confirmation email forthwith.

The customer bears the responsibility for ensuring that the email address specified is correct and usable. Under Section 130 of the German Civil Code, emails are deemed to be received when they are stored and, under normal circumstances, can be accessed in the provider’s inbox. If you do not receive confirmation from us within 24 hours of placing an order, we recommend sending us a brief notification.

In the case of orders by fax or phone. the contract is concluded only once we confirm your order – in such cases, availability must be checked manually.

Contracts are concluded only in German.

Please refer to the relevant product description for the essential characteristics of the goods offered by us and for the period of validity of any time-limited offers.
In accordance with Article 246(c).3 of the Introductory Act to the German Civil Code, we hereby inform you that you can correct your information before submitting the offer at any time. After entering the data, you will receive a summary of the information that you have submitted, and you can check and further amend it. If you have set up a customer account with us, you can change or correct the information using the account holders’ login area.
The text of the contract is retained by us and is available at any time on request.

Section 3: Prices and shipping costs, delivery and payment

We deliver worldwide.

The prices indicated on this website include value-added tax (VAT) at the rate applicable at the time of the order. For deliveries to EU countries, the relevant VAT rate is that of the Federal Republic of Germany. For deliveries outside the European Union, VAT will be deducted from the price. The customer agrees to bear the cost of any customs duty and/or turnover tax on imports, and indemnifies us from any claims in this respect.

Invoices fall due for payment immediately. Pre-payment can be made through PayPal, by Amazon Payment or by credit card. In addition, for customers in Germany we offer payment upon invoice through the service provider Paymorrow, in respect of which the following special provisions shall apply:

Payment with Paymorrow (for customers based in Germany and paying upon receipt of invoice)

For the purposes of liability risk assessment and credit checks, Paymorrow (or nominated partner companies acting on its behalf), to the extent permitted by law and with due regard to their respective data protection duties on transfer or use of data, may, when payment by invoice is sought, communicate your location details (as the case may require) to credit reference agencies for the purposes of assessing creditworthiness. For information about your payment history, we refer to the following credit reference agencies, which store information for the purpose of data provision:
  • Bürgel, Bürgel Business Information GmbH & co. KG, Gasstrasse18, D-22761 Hamburg, Tel.:+49(0)40-89803 0, Fax: -777
  • CEG Creditreform Consumer GmbH, Hellersbergstr. 11, D-41460 Neuss, Tel.: + 49 (0) 2131-109-501, fax:-557
  • DeltaVista, Delta Vista GmbH, Freisinger Landstr. 74, 80939 München, Tel.: + 49 (0) 89-7244880, fax: -22
For the purpose of credit checks, Paymorrow or its partner companies may, from time to time, use mathematically or statistically derived credit information from the above-named companies. For these purposes, you agree to the communication of your first and last name, street, house number, postcode, city, date of birth and phone number to the aforementioned institutions. Paymorrow guarantees for these purposes that its contractual partner companies and the aforementioned institutions will use or process your data only in accordance with the intended purpose.

All credit checks are carried out in order to prevent transactional difficulties. The exchange of data between Paymorrow and Paymorrow’s authorised partner companies and other business information services protects online businesses from losses which would otherwise affect purchase prices in the long term. As an online customer, you benefit from checks on client data for this purpose.

Identity checks

When purchasing on account through Paymorrow GmbH, your personal data is communicated to SCHUFA (SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden) for the purpose of identity checks.

SCHUFA will communicate to Paymorrow GmbH a percentage figure which indicates the extent to which the personal data that you entered corresponds to the personal data stored for you. In some cases, it may also refer to an identity check supported by ID, whether carried out previously by SCHUFA or by another contractual partner. On the basis of the consistency check, Paymorrow GmbH can identify whether a person living at the address which you specify appears in the SCHUFA database. No further exchange of data or transfer takes place, and your data is not stored in the SCHUFA database. SCHUFA stores only the fact of a check having been made, as evidence that it took place.

Postage costs

  • €3.50 to Germany - by DHL.
  • €8.90 to Europe
  • €19 worldwide - by DHL.
Free delivery for goods to a value of:
  • €75 and over within Germany;
  • €150 and over to all other countries.
Delivery by UPS Express
  • €15 - Germany (next-day delivery before 12pm).
  • €40 - Europe (next-day delivery before 12pm).
  • €40 - worldwide (delivery within 5 days).

Goods are shipped within two days of ordering and receipt of payment. As a precaution, we reserve the right to ask customers to allow a period of five days (or 10 for international shipments).

The final price – that is, the purchase price plus all costs falling due - is indicated immediately before the order is placed.

Where the goods are to be sent in more than one consignment, we calculate delivery costs only once (unless this shipping method is at the customer’s request).

Section 4: Cancellation policy/right cancellation

In concluding the contract as a consumer – that is, for a purpose unconnected with your trade or independent professional activity (see Section 13 of the German Civil Code) – you have the following right to cancel the contract in respect of products which are not manufactured according to customer specifications.

Right of cancellation

You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is 14 days from the date on which you (or a third party nominated by you, other than the carrier) have taken possession of the goods.
To exercise your right of cancellation, you must inform us (Hans-Jürgen Müller GmbH & co. KG, Hauptstraße 18, 08328 Stützengrün, Germany; Phone: + 49 (0) 3 74 62-652 - 0, fax: + 49 (0) 3 74 62 - 652-18, Email: by means of an unambiguous statement (such as a letter, fax or email), of your decision to revoke this agreement. You may use the attached standard cancellation form, but you are not required to do so.


You must send notice of your wish to exercise your right of cancellation before the cancellation deadline.

Actions consequent on cancellation

If you cancel this contract, we must repay all payments that we have received from you, including the delivery charges (except for any additional costs arising where you have chosen a different delivery preference, other than the best-value standard delivery offered by us). We must do so without delay and at the latest within 14 days of receiving your notification of cancellation. We will use the same payment method that you used in the original transaction, barring any express agreement with you to the contrary; in no circumstances will you be charged fees as a result of the repayment. We may refuse to refund you until we have received the returned goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return or hand back the goods promptly and in any case no later than 14 days from the date on which you informed us of the cancellation. The deadline is deemed to have been met if you send the goods before the expiration of the 14-day period. You bear the direct cost of returning the goods.

You are not liable for any possible diminution in value of goods, unless such diminution in value is the result of any handling or usage unrelated to testing the properties, functioning and quality of the goods.

End of cancellation policy

Section 5: Retention of title

We retain ownership of the purchased goods until complete payment of all claims arising from the contract, including ancillary claims.

Section 6: Warranty and liability

Statutory warranty rights apply, with the following modifications:
Insofar as you have concluded the contract for a purpose connected with your trade or independent professional activity (as an ‘entrepreneur’ within the meaning of Section 14 of the German Civil Code), you bear responsibility for informing us of any defects that are sufficiently plain that they might come to the notice of an average, non-expert consumer, without special care in the examination of the goods, within two weeks of receipt. Should you fail to do so, your warranty rights are deemed to elapse.
Insofar as a defect exists in the purchased goods, we offer you the choice of having the defect rectified or receiving delivery of a defect-free item. Where the defect cannot reasonably be rectified, or where the replacement delivery is unsuccessful or cannot be completed, the customer has the right to choose a reduction in the purchase price, to exercise a right of withdrawal from the contract, or to demand compensation (insofar as the corresponding legal conditions are met).

Further claims for damages for whatever legal reason (in particular the violation of subsidiary contractual obligations, default, entitlement to damages for tort or reimbursement of expenses with the exception of the same under Section 439(2) of the German Civil Code) are excluded. This does not apply if an essential contractual obligation (cardinal duty) has been violated, or if intent or gross negligence can be shown on our part or on the part of one of our legal representatives or agents. The exclusion of liability does not apply in the event of: any culpable violation of life, body or health; or any warranty or pledge of properties, if the liability arises from the subject of the warranty or pledge if just the subject of the warranty or pledge. In the case of liability for the breach of cardinal duty, compensation is limited to that arising from foreseeable damage and covered by contracts of this nature. The limitation of liability does not apply to claims under the Product Liability Act. A warranty or pledge in the sense of an assumption of additional liability or another party’s obligations is not deemed to be given unless the words "warrantee" or "pledge” are explicitly used.

For all newly manufactured products supplied by us, any warranty claims shall expire one year after the transfer of risk. If you have concluded the contract as a natural person for a purpose unconnected with your trade or independent professional activity (see Section 13 of the German Civil Code), the limitation period is two years.

The website of Hans-Jürgen Müller GmbH & Co. KG is maintained continuously. It is created with the utmost care. We accept no guarantee or liability whatsoever regarding the up-to-dateness, completeness and correctness of the information provided. We reserve the right to make additions and/or changes to the information provided.

We would like to point out that structural and colour deviations are possible in the natural materials that we use.

Section 7: Use of customer data

We store and process customer data concerning the respective contract of sale only insofar as this is necessary for the completion and settlement of the contract and for compliance with data protection regulations on data storage. Data held by us can be shared with the customer at the latter’s request.

The text of the contract is not stored and can no longer be obtained upon completion of the order process. However, customers can save or print their order data immediately after submitting the order.

We accept no liability for incorrect address details. If the address details are incorrect, we are not obliged to ascertain correct addresses. Any disadvantages and additional costs resulting from the provision of incorrect address data are at the expense of the buyer.

Section 8: Code of conduct

Under Article 246(c).5 of the Introductory Act to the German Civil Code, we hereby state that we are not subject to any specific codes of conduct.

Section 9: place of performance, jurisdiction, applicable law

In the event that individual provisions of these general terms and conditions are deemed invalid, the remaining provisions are unaffected.

The contracts concluded by us are subject to German law. Insofar as the customer is a consumer, the rights under this agreement and such statutory regulations as may apply in the customer’s jurisdiction of residence and to the customer’s benefit are unaffected. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The European Commission provides a platform for online dispute settlement (OS), which can be found here
We are ready to take part in an extrajudicial conciliation procedure before a consumer sacking center.
Hans-Jürgen Müller GmbH & Co KG © 2016. All rights reserved. - * All prices incl. VAT excl. shipping