General terms and conditions1. Scope
The following T&Cs apply to all orders placed via our online shop. Our online shop is for consumers only.2. Contractual partner, formation of contract
The purchase contract is concluded with Hans-Jürgen Müller GmbH & Co. KG.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.3. Contract language, saving of the contract text
The language available for concluding the contract is English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view the text of the contract in our customer login area.4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
We assume no liability whatsoever for incorrect address information. If the address details are incorrect, we shall not be obliged to determine correct addresses. The damages and additional costs resulting from the provision of incorrect address information shall be borne by the purchaser.
For deliveries to France and Austria, the respective value added tax of the recipient country shall apply; for all other EU countries, the value added tax of the Federal Republic of Germany that is valid in the given case shall apply.
For deliveries outside the EU, the purchaser shall bear any customs duties and the import sales tax. They shall exempt us from any claims in this respect.
The following payment methods are basically available in our online shop:
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
Purchase on account via Paymorrow
In order to pay the invoice amount via Paymorrow, you do not need to be registered there. After a successful address and creditworthiness check within the ordering process, we will assign our claim to Paymorrow. In this case, you may only pay to Paymorrow with a debt-discharging effect. For payment processing via Paymorrow – in addition to our GTC – the GTC and data protection policy of Paymorrow shall apply. You can find additional information about Paymorrow here: https://paymorrow.de/produkte/rechnungskauf.
The goods shall remain our property until full payment is made.7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.8. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
We would like to point out that deviations with respect to structure and colour may occur on account of the natural materials that we use.
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
- for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.
10. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany www.verbraucher-schlichter.de.